Positive onboarding processes can set you up for successful, long-lasting client relationships. They inspire confidence and build trust from day one, helping you retain happy, loyal clients. This is crucial, since repeat customers spend over 60% more on average than new ones! But poor client onboarding can cause this relationship to break down before your […]
The share of organisations reporting employee turnover levels of 20% or more hit a record high of 34% in 2025. For some, this increases up to 50% in the first 18 months. It’s no wonder 62% of HR professionals say retention is their biggest workforce challenge! Low employee retention and high turnover lead to the […]
Did you know it can take just a tenth of a second to form a first impression? The same theory applies in professional settings (but along a slightly longer timeline!). With 90% of employees deciding whether to stay in a company within the first six months of starting, first impressions are crucial when engaging new […]
Is your onboarding strategy working? If the answer is “I don’t know,” then you’re not alone. 47% of HR teams don’t measure their onboarding success. Good onboarding is key to a successful employee journey. It quickly gets new hires up to speed and ensures they feel valued from day one, encouraging long-term retention and productivity. […]
62% of HR professionals were working beyond their capacity last year. More than half felt their department was understaffed. And currently, as a result, HR teams spend 57% of their time on administrative tasks. So, what’s the solution? Enter HR tech. Two-thirds of human resources professionals currently utilise technology like artificial intelligence and onboarding software […]
Almost 444,400 Australians joined the workforce last year. However, recruiting benchmarks show that the number of applicants per role was 11% below the global average. Australian offer acceptance rates were also 5% lower. These figures mean organisations must think smarter to secure top talent, including optimising their hiring and onboarding experiences. Making a great first […]
For many organisations, turnover is as high as 50% in the first 18 months of employment. Replacing employees who leave costs 50-200% of their annual salary, not to mention the expense of losing valuable knowledge. This makes building a thriving culture, where the company’s mission and values are deeply ingrained, challenging in high-turnover organisations. These […]
70% of employees who have exceptional onboarding experiences say they have “the best possible job.” They’re also 2.6x more likely to be extremely satisfied with their workplace. On the flip side, 71% of employees are put off staying in a business if they have a poor onboarding experience. The reason for these figures? Early engagement. […]
88% of employees feel extremely engaged with their jobs, according to a 2025 Workforce Trends Report. This may sound like great news for employers, but the underlying reasons reveal a different story. 67% of these employees say a tighter job market increases their engagement, while 61% cite job insecurity as a key motivator. Their reasons […]
Manual onboarding can be pretty overwhelming. From creating accurate, compliant contracts to helping multiple new hires settle in at once, these long, ineffective processes often result in organisations losing top talent. That’s why almost half of Australian employers plan to automate processes this year. 55% aim to increase efficiency and productivity, while 46% hope to […]